Terms & Conditions

Shipping And HandlingOrders for Ready Made Curtains will be dispatched in most cases within 7 working days.  If there is a delay or problem
Orders will be sent as one package wherever possible so as not to incur further postage costs. If items are out of stock we will let you know when they are due and have them delivered as soon as they arrive with us. 

Delivery ScheduleReady Made Curtains: We will normally send your order to you in 7 working days when in stock. 
From time to time we experience some delays for some designs. While do try and contact all customers regarding delays but we would ask that if your order is not received within 2 weeks of being placed please contact us for an update.
Made to Measure Curtains/Blinds/Poles/Tracks/Fabric: These items are made to order, please allow approximately 14 working days for made to measure curtains and other bespoke items. Orders will be sent as one package wherever possible so as not to incur further postage costs.
Returns Policy

You have the right to cancel an order for ready made curtains within seven working days of purchase or within seven working days of receipt of the goods (whichever is the longer). Should you wish to cancel your purchase within seven working days, please contact us in writing, either by letter or by email. All items must be appropriately packaged and returned within 10 Days. If any items are unfit for purpose or faulty please contact us within 28 days for refund or replacements.
If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights. Whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of our goods. Therefore, please do not damage the items whilst you inspect them
Ready Made Curtains must be returned unused, in their original packaging, in a saleable condition with the tags still attached (if applicable) along with the invoice to:

We Make Curtains.com

(part of Victoria Linen Co Ltd)

1 Grove house
Booth Street
Rossendale
BB4 5JA
We cannot accept liability for returned goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage and to return goods by recorded delivery, registered post or by courier. Proof of postage will not be accepted as proof of delivery. The cost of returning goods will be borne by the customer. Cost of return of goods cancelled after dispatch will be borne by customer.
You can expect a refund in the same form of payment originally used for purchase within 30 days after we receive your return or 7 day cancellation notice. Shipping and Handling charges will not be refunded for (1) undeliverable packages (including those for which the shipper cannot locate the customer, resulting in the order being returned to sender or abandoned), (2) deliveries that are refused (including instances in which the customer is unwilling to pay any applicable taxes or duties which results in the order being returned to sender or abandoned) or (3) orders cancelled after the goods have been shipped. All undeliverable or refused orders will be treated as a return, with the same policy applied as returned items.(4) Items that are not faulty
In the unlikely event that you receive damaged goods, please notify us in writing (or by email) within 7 days of receipt and goods will be re-dispatched on return of faulty items). Customers must be aware that Victoria Linen cannot be held liable if goods are received in a damaged condition from the courier/postal service if the items were dispatched in a saleable condition. If items are received in a damaged condition customers are advised that they must refuse delivery or sign for the goods as 'damaged' for insurance purposes.
We want you to be completely satisfied with your purchases. Please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation. Items are described and photographed as accurately as possible, but please note that sizes, colours and designs may vary slightly.
Returns from outside the UK:
Only on the occasion of receiving faulty goods, 
We Make Curtains will refund the recipient with the cost of returning the item via their local post office up to a maximum cost of GB £10.00. (A receipt must be obtained). If the recipient has paid import duty, it will be repaid on a pro rata basis. The recipient should contact us to arrange their refund. This returns policy does not affect your legal and statutory rights.


Returns of Made to Measure Curtains, Made to Measure Blinds, Cut Length Fabrics, Bespoke Curtains, Poles and Tracks.

These items are made to order on a one off basis, items may be returned ONLY if found to be faulty or the wrong size to what you have ordered. Please allow a 1-2cm difference in your measurements as bespoke curtains can drop after time. We regret they may not be exchanged/refunded for any other reason. Items must be returned unused and unwashed in there original packaging. Please note that made to order goods will be subject to a 10% cancellation charge should the customer choose to cancel before the items are sent.

Promotions

From time to time We Make Curtains will offer discounts and offers relating to its products.  We reserve the right to change offers at anytime including ending offers early. Vouchers and offers can not be used in conjunction with one another with one discount code or offer only applicable to one order.

Nothing in this Returns Policy affects your statutory rights or your rights under any contract you may have with us.