Returns PolicyYou have the right to cancel an order for ready made curtains & standard size curtain poles within seven working days of purchase or within seven working days of
receipt of the goods (whichever is the longer). Should you wish to
cancel your purchase within seven working days, please contact us in
writing, either by letter or by email. All items must be appropriately
packaged and returned within 10 Days. If any items are unfit for purpose
or faulty please contact us within 28 days for refund or replacements.
If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights. Whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of our goods. Therefore, please do not damage the items whilst you inspect them
Standard size bed linens must be returned unused, in their original packaging, in a saleable condition with the tags still attached (if applicable) along with the invoice to:
We Make Curtains
1 Grove house,Booth Street,Rossendale,BB4 5JA
cannot accept liability for returned goods lost or damaged during
transit. You are advised to wrap the product carefully to avoid damage
and to return goods by recorded delivery, registered post or by courier.
Proof of postage will not be accepted as proof of delivery. The cost of
returning goods will be borne by the customer. Cost of return of goods
cancelled after dispatch will be borne by customer.
You can expect a refund in the same form of payment originally used for purchase within 30 days after we receive your return or 7 day cancellation notice. Shipping and Handling charges will not be refunded for (1) undeliverable packages (including those for which the shipper cannot locate the customer, resulting in the order being returned to sender or abandoned), (2) deliveries that are refused (including instances in which the customer is unwilling to pay any applicable taxes or duties which results in the order being returned to sender or abandoned) or (3) orders cancelled after the goods have been shipped. All undeliverable or refused orders will be treated as a return, with the same policy applied as returned items.(4) Items that are not faulty
In the unlikely event that you receive damaged goods, please notify us in writing (or by email) within 7 days of receipt and goods will be re-dispatched on return of faulty items). Customers must be aware that We Make Curtains cannot be held liable if goods are received in a damaged condition from the courier/postal service if the items were dispatched in a saleable condition. If items are received in a damaged condition customers are advised that they must refuse delivery or sign for the goods as 'damaged' for insurance purposes.
want you to be completely satisfied with your purchases. Please let us
know if you are not entirely satisfied with our products or our service,
so that we can rectify the situation. Items are described and
photographed as accurately as possible, but please note that sizes,
colours and designs may vary slightly.
Returns from outside the UK:
Only on the occasion of receiving faulty goods, We Make Curtains will refund the recipient with the cost of returning the item via their local post office up to a maximum cost of GB £10.00. (A receipt must be obtained). If the recipient has paid import duty, it will be repaid on a pro rata basis. The recipient should contact us to arrange their refund. This returns policy does not affect your legal and statutory rights.
of Made to Measure Curtains, Made to Measure Blinds, Cut Length Fabrics, Cushions & Curtains Rails (cut to custom lengths),
These include all made to measure curtains, bespoke size curtain rails/tracks, cushions, and bespoke size poles.
These items are made to order on a one off basis, items may be returned ONLY if found to be faulty or the wrong size to what you have ordered. Please allow a 1-2% difference in your measurements as bespoke curtains can drop over time. We regret they may not be exchanged/refunded for any other reason. If faulty or made to the wrong size Items must be returned unused and unwashed in there original packaging. These made to order goods will be subject to a 10% cancellation charge should the customer choose to cancel before the items are sent.
FREE UK DELIVERY ON MADE TO MEASURE CURTAINS & ORDERS OVER £50. (Offer applies to UK mainland only)
Ready Made Curtains: We will normally send your order to you in 7 working days when in stock.
From time to time we experience some delays for ready made curtains. While do try to contact all customers regarding delays but we would ask that if your order is not received within 1 week of being placed please contact us for an update.
Made to Measure Curtains, Made to Measure Blinds, Cut Length Fabrics, Cushions & Curtains Rails (cut to custom lengths), are made to order and so can take longer. For made to measure curtains please allow 7 working days. Orders will be sent as one package wherever possible so as not to incur further postage costs.
We offer several options for delivery outside the UK:
Uninsured Airmail: For orders up to approx 5kg these parcels are sent on a 2-5 day delivery and are uninsured.
Royal Mail Airsure: For orders up to 5kg. Tracked & Insured against loss or damage up to £50, delivery approx 2-5 days depending on destination.
Courier: For orders up to 30kg. Fully insured and tracked courier with delivery between 1-5 days depending on destination.